Multi-Year Accessibility Plan
Plan Title: Multi-Year Accessibility Plan – Integrated Accessibility Standards (“IAS”)
Effective Date: May 2019
Revision Date: October 2018
In accordance under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation (IASR), Wildpine Retirement Residence established a multi-year accessibility plan.
The plan illustrates Wildpine Retirement Residence’s strategy to prevent and remove barriers and meet the requirements of IAS by outlining the compliance standards, deliverables, deadlines and status of all requirements under the AODA.
At Wildpine Retirement Residence, we are committed to ensuring accessibility.
Upon request, this document is available in alternative formats.
For additional information on Wildpine Retirement Residence’s AODA initiatives, please contact the General Manager as follows:
Frances de Beaumont
(613) 612-0880
frances@wildpineresidence.ca
Integrated Accessibility Standards – General Requirements |
Compliance Standard | Compliance Deliverables | Compliance Deadline | Compliance Status |
Establish Accessibility Policies | Develop, implement and maintain policies governing how Wildpine Retirement Residence achieves or will achieve accessibility through meeting the requirements of the IAS. Statement of organizational commitment to meeting the accessibility needs of persons with disabilities in a timely manner. Prepare one or more written document describing the policies and make the policies publicly available and provide them in an accessible format upon request. | January 1, 2014 | Completed |
Accessibility Plan | Establish, implement, maintain and document a multi-year accessibility plan, which outlines Wildpine Retirement Residence’s strategy to prevent and remove barriers and meet the requirements of IAS. Post the accessibility plan on the website, if any, and provide the plan in an accessible format upon request. Review and update the accessibility plan at least once every five years. | January 1, 2014 | Completed |
Self Serve Kiosks | Have regard to the accessibility for persons with disabilities when designing, procuring or acquiring self-service kiosks. | January 1, 2014 | Completed |
Training | Provide training on the requirements of the accessibility standards referred to in the IAS and the Human Rights Code as it pertains to persons with disabilities to:
| January 1, 2015 | Training material completed. To be implemented once the construction is finalized and employees are hired. |
Compliance Reporting | File online compliance reports in accordance with the Schedule established under IAS. | December 31, 2014 and every three years thereafter. | To be completed once the construction is finalized and the building is open. |
Customer Service Standard |
Compliance Standard | Compliance Deliverables | Compliance Deadline | Compliance Status |
Establish Customer Service Policies | Develop, implement and maintain policies on providing goods, services or facilities to persons with disabilities.
Policy must address:
| January 1, 2012 | Completed |
Service Animals | Allow a person with a disability to be accompanied by a service animal while at Wildpine Retirement Residence. | January 1, 2012 | Policy & Procedure completed. To be practiced, once the construction is finalized and the building is open. |
Support Persons | Allow a person with a disability to be accompanied by support persons while at Wildpine Retirement Residence. | January 1, 2012 | Policy & Procedure completed. To be practiced, once the construction is finalized and the building is open. |
Accessible Formats and Communication Supports | Prepare document(s) describing the company’s policies, practices and procedures with respect to accessible formats and upon request provide a copy of the document(s) to any person. Notify persons to whom the organization provides goods, services or facilities of the availability of such documents, upon request.
Upon request provide or arrange for accessible formats and communication supports for persons with disabilities.
| January 1, 2012 | Completed |
Training | Provide training on the provision of goods, services or facilities to persons with disabilities is provided to:
| January 1, 2012 | Training material completed. To be implemented once the construction is finalized and employees are hired. |
Notice of Temporary Disruption | Provide notice of temporary disruption to facilities or services used by persons with disabilities to access the company’s goods, services or facilities. Notification must include:
| January 1, 2012 | Policy completed. To be implemented once the construction is finalized and the building is open. |
Feedback | Establish a process for receiving and responding to feedback about the manner in which the company provides goods, services or facilities to persons with disabilities. Process must be accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communication supports upon request. Make feedback process available to the public. | January 1, 2012 | Completed |
Information and Communications Standards |
Compliance Standard | Compliance Deliverables | Compliance Deadline | Compliance Status |
Feedback | Ensure processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for accessible formats and communication supports upon request. Notify the public about the availability of accessible formats and communication supports. | January 1, 2015 | Completed |
Accessible Formats and Communication Supports | Upon request provide or arrange for accessible formats and communication supports for persons with disabilities.
| January 1, 2016 | Completed |
Emergency Procedure, Plan or Public Safety Information | Upon request provide in an accessible format or with appropriate communication supports, Wildpine Retirement Residence’s emergency procedures, plans or public safety information that it makes available to the public. | January 1, 2012 | Will be available upon request, once the construction is finalized and the building is open. |
Accessible Websites and Web Content | Ensure the websites and web content conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0:
| January 1, 2014 (Level A) January 1, 2021 (Level AA) | Level A complete. |
Employment Standards |
Compliance Standard | Compliance Deliverables | Compliance Deadline | Compliance Status |
Recruitment, General | Develop, implement and maintain policies on providing goods, services or facilities to persons with disabilities.
Policy must address:
| January 1, 2012 | Completed |
Recruitment, Assessment or Selection Process | During the recruitment process, notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. If the selected applicant requests accommodation, consult with the applicant and provide or arrange for the provision of suitable accommodation in a manner that takes into account the applicant’s accessibility needs. | January 1, 2016 | To be completed once the construction is finalized and the recruitment process begins. |
Notice to Successful Applicants | When making offers of employment, notify the successful applicant of Wildpine Retirement Residence’s policies for accommodating employees with disabilities. | January 1, 2016 | Master Letter of Offer completed. To be implemented once the construction is finalized and the recruitment process begins. |
Informing Employees of Supports | Inform employees of Wildpine Retirement Residence’s policies used to support employees with disabilities. Provide the above information as soon as practicable after the employee begins employment. Provide updated information to employees whenever there is a material change to existing policies on the provision of job accommodations. | January 1, 2016 | Employee orientation/training material completed. To be implemented once the construction is finalized and employees |
Accessible Formats and Communication Supports for Employees | Upon request, consult with an employee to provide or arrange for the provision of accessible formats and communication supports for information needed to perform employees job and information generally available to employees in the workplace. | January 1, 2016 | To be completed, when applicable, once the construction is finalized and employees are hired. |
Workplace Emergency Response Information | Provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability.
If the employee provides consent, provide the employee’s individualized workplace emergency response information to another person designated by the employer to provide assistance to the employee.
Review the individualized workplace emergency response information when:
| January 1, 2012 | To be completed, when applicable, once the construction is finalized and employees are hired. |
Documented Individual Accommodation Plans | Develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities that includes all of the considerations set out in section 28(2) and (3) of the IAS. | January 1, 2016 | Written process completed. To be implemented when applicable, once the construction is finalized and employees are hired. |
Documented Individual Accommodation Plans | Develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities that includes all of the considerations set out in section 28(2) and (3) of the IAS. | January 1, 2016 | Completed |
Return to Work Process | Develop a written return to work process for employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work. Ensure the return to work process outlines the measures Wildpine Retirement Residence will take to facilitate the employee’s return to work and that it uses documented individual accommodation plans, if any. | January 1, 2016 | Completed |
Performance Management | Take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when applying performance management. | January 1, 2016 | To be completed, when applicable, once the construction is finalized and employees are hired. |
Career Development and Advancement | Take into account the accessibility needs of employees with disabilities as well as any individual accommodation plans, when providing opportunities for career development and advancement to employees with disabilities. | January 1, 2016 | To be completed, when applicable, once the construction is finalized and employees are hired. |
Redeployment | Take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities. | January 1, 2016 | To be completed, when applicable, once the construction is finalized and employees are hired. |
Design of Public Spaces Standards |
Compliance Standard | Compliance Deliverables | Compliance Deadline | Compliance Status |
Redeployment | Ensure that construction and/or redevelopment of public spaces covered by the IAS complies with applicable accessibility requirements. | January 1, 2017 | Completed |